I took a photo but it's not in my photo folder.
①Please check the list of photos of other participating projects to see if you have been photographed in the project or not.
・The project name is listed at the top of the app. Please confirm that you are filming for your project.
If you have accidentally shot a photo in a different project, you can either shoot the photo again in the same project or download the photo from another project and upload it to the same project.
※If you have taken a picture with a blackboard in the wrong project, you can use the blackboard in the wrong project name Please note that your name will be taken over by the (Also, we cannot retrofit the blackboard, as this would be tampering with it.)
②A user other than myself moved the photos to the trash for some reason and they disappeared. In that case, please restore it from the trash.
※If it's not even in the trash, you'll need to "restore photos". Please contact us and we will respond to your inquiry after hearing it. (Additional charges may apply.)
③No photos have been uploaded from the device to the PC. Please do the upload manually.
・Download photos (PC)
・Restore Trash Photos(PC/Smartphone/Tablet)
・Upload photos manually to your PC